Introduction
Welcome to the Privacy Policy of PixelPro Studios. This policy outlines how we collect, use, disclose, and protect your personal information. At PixelPro Studios, located at 12 Lenina Street, Moscow, 115054, Russia, and reachable by phone at +7 876 306-78-33 and email at info@pixelprostudios.com, we are committed to safeguarding your privacy and ensuring the confidentiality of your personal data. This policy applies to all visitors and users of our website, as well as clients who engage with our photography services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your personal information. If you have any questions or concerns, please do not hesitate to contact our Data Protection Officer, Anastasia Ivanova, at anastasia.ivanova@pixelprostudios.com.
We regularly review and update this Privacy Policy to reflect changes in our practices and legal requirements. We will post any updates on our website, and we encourage you to check this page periodically for the latest information. The effective date of this Privacy Policy is January 1, 2025.
Data Collection Practices
We collect personal information in various ways, including:
- Information you provide directly: This includes information you submit through our website forms, such as when you request a quote, subscribe to our newsletter, or contact us with inquiries. This may include your name, email address, phone number, postal address, and any other information you choose to provide.
- Information collected automatically: When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring website, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information. You can learn more about our use of cookies in our Cookies Policy .
- Information from third parties: We may receive personal information about you from third-party sources, such as social media platforms, marketing partners, and business directories. We only collect information from third parties when we have a lawful basis to do so.
- Photography-related Data: When providing photography services (wedding, portrait, event, commercial), we collect and store images and video recordings. For specific projects, metadata relating to the photographs, such as location, time and equipment used, may also be collected.
The legal bases for processing your personal information include your consent, the necessity of performing a contract with you, compliance with legal obligations, and our legitimate interests in providing and improving our services.
Use of Personal Information
We use your personal information for the following purposes:
- Providing and improving our services: We use your information to fulfill your requests for photography services, respond to your inquiries, and provide customer support. We also use your information to analyze and improve our website, services, and marketing efforts.
- Communicating with you: We may use your contact information to send you newsletters, promotional emails, and other marketing communications. You can opt-out of receiving these communications at any time by clicking the unsubscribe link in the email.
- Personalizing your experience: We may use your information to personalize your experience on our website and tailor our services to your individual needs and preferences.
- Legal compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
- Marketing and Advertising: With your consent, we may use images captured during photography sessions for marketing purposes, including display on our website, social media, and promotional materials. We will always obtain your explicit consent before using your images for these purposes.
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
Data Storage and Security
We store your personal information on secure servers located in Moscow, Russia, and protected by industry-standard security measures. We implement a variety of technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive personal information during transmission and storage.
- Access controls: We restrict access to personal information to authorized personnel only.
- Regular security assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
- Employee training: We provide regular training to our employees on data protection best practices.
- Physical Security: Our data centers are physically secured with measures to prevent unauthorized access, such as surveillance, access control systems, and security personnel.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
Sharing of Personal Information
We may share your personal information with the following categories of recipients:
- Service providers: We share your information with third-party service providers who assist us in providing our services, such as website hosting, email marketing, and payment processing. These service providers are contractually obligated to protect your personal information and only use it for the purposes we specify.
- Business partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. We will only share your information with business partners with your consent.
- Legal authorities: We may disclose your information to legal authorities if required by law or legal process.
- Affiliates: We may share your information with our affiliates for internal business purposes.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
User Rights
You have the following rights regarding your personal information:
- Right to access: You have the right to request access to your personal information that we hold.
- Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information about you.
- Right to erasure: You have the right to request that we delete your personal information.
- Right to restriction of processing: You have the right to request that we restrict the processing of your personal information.
- Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to object: You have the right to object to the processing of your personal information.
- Right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact our Data Protection Officer, Anastasia Ivanova, at anastasia.ivanova@pixelprostudios.com. We will respond to your request within one month.
You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. The relevant supervisory authority for PixelPro Studios is the Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor).
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your country. We will only transfer your personal information to countries that provide adequate data protection safeguards, or where we have obtained your explicit consent.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
PixelPro Studios
12 Lenina Street
Moscow, 115054, Russia
Phone: +7 362 954-68-94
Email: info@pixelprostudios.com
Data Protection Officer: Anastasia Ivanova
Email: anastasia.ivanova@pixelprostudios.com